Refund Policy

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and clear photos. We will review the issue and arrange a replacement, refund, or other appropriate resolution.

Change-of-Mind Returns

If you would like to request a return or exchange for another reason, contact us within 30 days of delivery. Returned items must be unworn, unused, and in their original condition.

Non-Returnable Items

• Items that show signs of wear or damage after delivery
• Items returned without prior approval
• Custom, personalized, or final-sale items if marked as non-returnable

Return Shipping

If the return is due to an error on our side, we will work with you on an appropriate resolution. For standard change-of-mind returns, return shipping costs may be the customer’s responsibility.

Refund Timing

Approved refunds are generally issued back to the original payment method after the return has been received and inspected. Processing times may vary depending on the payment provider.

Need Help?

Email us at contact@luckyandaura.com and include your order number so we can help as quickly as possible.